Open Web
Customers discover and enter instantly through a URL, search result, QR code, campaign or shared link.
- No app-store gate
- No install required to begin
- Works across modern devices
THE DUAL-UX PLATFORM
One application.
Two experiences.
DUAL-UX bridges the reach of the open web with the depth of an on-device experience—without forcing businesses to build and operate two separate products.
OPEN WEB
Instant access
ONE PLATFORM
ON-DEVICE
Persistent experience
HOW IT WORKS
Start everywhere.
Continue personally.
The experience adapts to the customer's context while the application, services and business logic remain connected underneath.
DUAL-UX
The platform recognizes context and presents the experience designed for that moment from a common application foundation.
- Shared services and data
- Context-aware UX
- Integrated business capabilities
On-Device
The relationship can continue through an installed, app-like experience designed for repeat engagement.
- Fast return access
- Personalized services
- Deeper customer relationship
ONE FOUNDATION
Not two products.
One adaptive platform.
Traditional digital strategies often separate the website and app into independent products. DUAL-UX is designed around a shared application foundation that can deliver different experiences based on how the customer enters and returns.
EXPERIENCE LAYEROpen Web UXOn-Device UX
DUAL-UX RUNTIMEContextRoutingExperience State
BUSINESS SERVICESPaymentsIdentityLoyaltyBookingsNotifications
INTEGRATION LAYERAPIsEnterprise SystemsPayment ProvidersCloud Services
DESIGNED FOR CONTEXT
The right experience
at the right moment.
Be reachable.
Let customers arrive through the open web without adding friction before value is established.
Complete the moment.
Bring payments, identity, bookings and services directly into the journey.
Build continuity.
Give repeat customers a faster, more personal on-device experience when the relationship warrants it.
PLATFORM CAPABILITIES
A foundation for
real customer journeys.
Payments
Embed trusted payment journeys into web and on-device experiences.
Identity
Recognize customers and support secure, personalized interactions.
Loyalty
Connect repeat engagement, rewards and customer value to the same experience.
Bookings & Services
Support discovery, scheduling, service delivery and ongoing interaction.
Notifications
Keep the relationship active when meaningful events occur.
APIs & Integrations
Connect existing enterprise systems, providers and digital services.
DUAL-UX IN ACTION
From discovery
to relationship.
Naomi demonstrates the platform in a real merchant journey: discover a service, scan, pay securely through KONEK, confirm the transaction and create a path back to a richer customer experience.
Discover→Scan→Pay→Confirm→Return
BUILD ON DUAL-UX
One platform.
More ways to connect.
Explore the developer model or see how DUAL-UX can support your customer experience.